Refund & Cancellation Policy

Payments are handled by Creem, our Merchant of Record. Creem is the seller of record for your purchase, appears on your bank or card statement, and issues any refund back to your original payment method. You can reach Creem's order support at creem.io/contact or contact us directly and we'll raise it with them on your behalf.

• You can request a full refund of your most recent subscription payment within 14 days of that charge, provided you have not spent any credits in the billing period it covers.
• Past that 14-day window, or once a single credit has been spent in that period, the payment is non-refundable — the report has already been generated and the underlying data and compute costs incurred.
• Renewal charges are treated as their own payment: the same 14-day window applies from the date of each renewal.
• We don't refund a partial month or year when you cancel mid-period. Your plan stays fully active until the end of the period you already paid for.

• Top-up credits never expire, so there's no need to rush to spend them.
• An unused top-up can be refunded in full within 14 days of purchase.
• If some of the pack has been spent, the purchase is non-refundable — we can't reclaim a report once it's been generated.

• Cancel any time from Credits & Plan in your account — no email required, and no cancellation fee.
• Cancellation takes effect at the end of your current billing period. You keep full access, and your plan credits, until then.
• At the end of the period your account drops to the Free plan. Plan credits for that period are not carried over; any top-up credits you bought remain yours and stay usable.
• You can resume a cancelled subscription from the same screen at any point before the period ends.

Policies don't cover everything. We will refund a payment regardless of the windows above if:

• You were charged in error, charged twice, or charged after cancelling.
• A technical fault on our side stopped you generating the reports you paid for and we couldn't put it right.
• You have a statutory right to a refund under the consumer law that applies where you live. Nothing in this policy limits those rights.

VibeFlip analyses public review data and generates recommendations. Those are estimates and suggestions, not guarantees. A report that ran correctly but whose recommendations you disagreed with, or that didn't produce the sales result you hoped for, isn't on its own grounds for a refund. If a report is factually broken or plainly failed, tell us — that's section 5.

Email support@vibeflip.io with the email address on your account and the approximate date of the charge — that's enough for us to find it. We aim to reply within 2 business days. Approved refunds are returned to your original payment method by Creem, typically within 5–10 business days.

Questions about this policy? Email us at support@vibeflip.io.